Cancellation Policy
Effective date: June 08, 2026
jodhpurbikes.com ("us", "we", or "our") operates the www.jodhpurbikes.com website for self-drive bike rentals in Jodhpur.
This page explains how cancellations, refunds, and booking changes work for online bike rental bookings made through Jodhpurbikes.com.
By booking a bike through jodhpurbikes.com, you agree to the terms outlined in this Cancellation Policy.
Cancellation Requests
You can request cancellation by contacting us on WhatsApp, phone, or email. Please share your booking details, name, mobile number, pickup date, and payment/order reference if available.
A cancellation is valid only after our team confirms it by WhatsApp, call, SMS, or email.
Refund Policy
- Full Refund: A full refund may be issued when the cancellation is confirmed before 10 AM on the scheduled pickup day.
- Partial Refund: If cancellation is confirmed after 10 AM on the scheduled pickup day, a cancellation charge of up to 50% of the booking amount may be deducted.
- No Refund: No refund will be provided if the customer does not arrive for pickup, cancels after the scheduled pickup time, or fails to provide required verification documents.
- Refund Timeline: Eligible refunds are processed to the original payment method, usually within 5 to 7 business days after approval by the payment provider or bank.
Booking Modifications
You may request changes to pickup date, pickup time, rental duration, or vehicle type by contacting our support team. Changes are subject to vehicle availability and approval.
Any extra rental duration, vehicle upgrade, late return, or change requested close to pickup time may require additional payment.
Operator Cancellations
Confirmed online bookings are created through our real-time rental engine and are accepted only when inventory is available for the selected dates. In the rare event that Jodhpur Bikes must cancel or change a confirmed booking due to accident damage, safety concerns, service requirement, technical issues, or circumstances beyond our control, we will offer a suitable replacement, reschedule option, or eligible refund.
Required Documents
Customers must provide a valid driving licence and required ID proof at pickup. Physical or digital licence verification may be accepted because licence validity is checked during pickup. We may also capture the rider's face/photo for identity matching with submitted documents. A valid driving licence is mandatory for the rider, and ID proof alone is not enough to rent or ride a vehicle. If the required documents are not provided, the booking may be cancelled and refund eligibility will be reviewed case by case.
Contact Us
If you have any questions about this Cancellation Policy, please contact us:
- By email: [email protected]
- By WhatsApp or phone: 9587138000
- By visiting this page on our website: www.jodhpurbikes.com/contact-us
- By mail: 90 Jaswant Building Station Road, Jodhpur, Rajasthan 342001