Privacy Policy
Effective date: August 23, 2026
Jodhpurbikes.com ("we", "us", or "our") operates www.jodhpurbikes.com for self-drive scooter and bike rentals in Jodhpur. This Privacy Policy explains what information we collect, why we collect it, and how we use it for booking, payment, pickup, identity verification, support, safety, and legal compliance.
Information We Collect
When you use our website, contact us, make an online rental request, pay online, or collect a vehicle, we may collect information such as:
- Name, mobile number, email address, and basic contact details
- Pickup date, return date, selected vehicle, rental duration, and booking details
- Payment reference, order ID, transaction status, and related booking records
- Driving licence details and government ID details used for identity verification
- Rider face/photo captured at pickup for identity matching with submitted documents
- WhatsApp, phone, or email communication shared for booking and support
- Website usage data such as browser type, device information, IP address, visited pages, and approximate visit time
Why We Use This Information
We use customer and rider information for practical rental operations, including:
- Confirming bookings and preparing the selected vehicle
- Completing payment, refund, and booking-support communication
- Checking driving licence validity and matching rider identity at pickup
- Providing quick pickup, returning-customer lookup, and rental support
- Handling breakdown, puncture, route, extension, cancellation, or refund requests
- Protecting our vehicles, customers, staff, and business from misuse, fraud, unsafe riding, or illegal use
- Responding to traffic challans, legal requests, disputes, claims, or compliance requirements
- Improving website performance, booking flow, and customer support
Driving Licence, ID, and Rider Photo
A valid driving licence is mandatory to rent and ride a vehicle. ID proof is used for identity verification only and is not a substitute for a valid driving licence. Physical or digital licence verification may be accepted because licence validity is checked during pickup. We may capture the rider's face/photo to match the rider with the submitted documents and protect against misuse of rented vehicles.
Payment Information
Online payments are processed through the available payment provider on the website. We do not store full card, UPI, net-banking, or wallet credentials on this website. We may keep payment reference, order ID, amount, payment status, and refund-related records so we can confirm bookings and support customers.
Cookies and Analytics
Our website may use cookies or similar technologies to keep the website working properly, understand website usage, improve page performance, and measure traffic. You can control cookies from your browser settings, but some website features may not work correctly if cookies are disabled.
Sharing of Information
We do not sell customer personal information. We may share limited information only when required for rental operations, payment processing, customer support, legal compliance, traffic challan handling, fraud prevention, dispute resolution, or safety. This may include sharing with payment providers, service partners, legal authorities, traffic authorities, or professional advisors when reasonably required.
Data Security
We take reasonable steps to protect customer and rider information. No internet transmission or digital storage method is completely secure, so we cannot guarantee absolute security. Customers should share documents and payment details only through official Jodhpur Bikes website, WhatsApp, phone, email, or office communication.
Data Retention
We keep booking, payment, document-verification, and support records for as long as needed for rental operations, returning-customer support, dispute handling, accounting, legal compliance, and vehicle-safety records. Records that are no longer required may be deleted or archived according to business and legal needs.
Links to Other Sites
Our website may link to third-party websites such as maps, payment providers, social profiles, or review platforms. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing information there.
Children's Privacy
Our rental service is not intended for children. A customer cannot rent or ride a vehicle without a valid driving licence. If we become aware that we collected information from a child without proper basis, we will take steps to remove it where required.
Your Requests
You may contact us to ask about your booking-related information, correction requests, or privacy questions. Some records may need to be retained for payment, legal, accounting, traffic challan, safety, or dispute-related reasons.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated terms are effective when posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Legal name: Prakash Choudhary HUF
- By email: [email protected]
- By WhatsApp or phone: 9587138000
- By visiting this page on our website: www.jodhpurbikes.com/contact-us
- By mail: 90 Jaswant Building Station Road, Jodhpur, Rajasthan 342001